Privacy Policy
Effective date: September 25, 2026
This Privacy Policy explains how Magis Training LLC, a New York limited liability company (“Magis,” “we,” “us,” or “our”), collects, uses, discloses, and retains personal information when you use the Magis application and website at magisfitness.com (together, the “Service”). The Service provides personalized training programs, including features that use artificial intelligence (AI) to assist with program generation.
1. Overview and scope
This Policy applies to information handled through the Service and to related support and coaching communications. It does not cover a third party’s own service or privacy practices, including a service you choose to connect to your account. This Policy is incorporated by reference into the Magis Terms of Service. The Service is for people age 18 or older. By using it, you confirm that you meet that requirement.
2. Information we collect
We collect the following categories of information, depending on how you use the Service: • Account information. Your name, email address, login credentials, account identifiers, and account status. • Profile information. Information you choose to provide about yourself, including date of birth to verify that you are at least 18, and your answers to health and training questions during onboarding. • Workout and training data. Exercises, sets, repetitions, weights, workout sessions, program history, scheduled workouts, personal records, recovery entries, notes, check-ins, and other information you log or that your coach adds to your account. • Body metrics. Body weight, measurements, and similar fitness information you choose to enter, plus health data from apps you choose to connect where the Service offers that connection. • Device and usage data. Information about how you interact with the Service, along with technical logs such as device or browser type, IP address, time zone, timestamps, pages or features used, diagnostics, and error information. • Payment information. Stripe processes payment-card details for subscriptions. We do not store full payment-card numbers. We receive payment status and transaction information from Stripe. • Communications. Messages and other information you send to support or exchange with a coach through or about the Service. • Agreement records. The version of each agreement you accept, such as the Terms of Service and the Participant Waiver and Release, and when you accepted it.
3. How we use information
We collect and use workout logs, body measurements, and other health-related data only to provide, personalize, secure, and support the Service. We use personal information to: • Provide the Service. Create and manage accounts, record workouts, maintain program history, deliver subscriptions, and operate requested features. • Personalize training. Use your history, current program, check-ins, and other relevant entries to tailor workouts and recommendations. • Generate AI-assisted programs. Send relevant inputs to contracted AI service providers so they can return proposed plans or related outputs. Under their commercial terms, these providers do not use Magis user data to train their general-purpose models, and they keep inputs and outputs only for a limited period for safety and abuse monitoring. AI-generated training suggestions are editable suggestions, not medical advice. On the coached tier, a coach reviews them before they reach you; on the Solo tier, no person reviews them. If you have a high-risk health condition, consult a physician before following a suggestion. • Support users. Respond to questions, investigate problems, and communicate about accounts or the Service. • Protect the Service. Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms. • Comply with law and protect legal rights. Meet legal, tax, accounting, reporting, and recordkeeping obligations, and establish or defend legal claims.
4. How we share information
We disclose personal information only as described below: • Service providers. We use contracted providers for hosting and infrastructure, technical analytics, payment processing through Stripe, email delivery, customer support, and AI-assisted program generation. They may process information only to perform services for us or as otherwise permitted by their contracts and applicable law. Our contracts or data-processing terms require appropriate confidentiality, security, and use restrictions. • Your coach. If you are coached, your coach can see your training data, notes, intake answers, and progress so they can coach you. • Services you choose to connect. If Magis offers, and you choose to use, a connection to a third-party service such as an AI assistant, we share the information that service requests and you authorize, which may include workout and health-related data, and we accept content it writes to your account at your direction. That service handles the information under its own terms and privacy policy, not this one. You can disconnect it at any time. Disconnecting stops future sharing; it cannot recall information already shared. • Analytics limits. We may provide device and usage information to technical analytics providers to understand and improve the Service. We do not disclose workout, training, body-metric, or other health-related data to advertising technology, third-party marketing technology, or analytics tools, and we configure analytics events, URLs, logs, and error reports to exclude health-related data. • Legal and safety disclosures. We may disclose information when we reasonably believe disclosure is required by law, legal process, or a valid government request, or is necessary to protect the rights, safety, and security of users, Magis, or others. • Business transactions. If Magis is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to applicable law and the commitments in this Policy. We do not sell personal information. We do not share health-related data with advertising platforms, data brokers, or third-party marketing technology. A change in provider or ownership does not remove the protections promised here for information already collected.
5. Data retention
We keep information only for as long as needed to provide the Service, support personalization, meet legal obligations, resolve disputes, and protect the Service. Training history is central to personalized programming, so it is kept while your account is active unless you ask us to delete eligible information. • Account and profile: while your account is active; deleted or deidentified within 30 days after account closure. • Training, health, and body data: while your account is active; deleted or deidentified within 30 days after a deletion request or account closure. • Coach and support messages: while your account is active; deleted within 30 days after account closure, unless needed for an open dispute. • Agreement records: for the life of the account and six years after closure, used only to establish or defend legal claims. • Technical and diagnostic logs: up to 90 days, then deleted or deidentified. • Security and access logs: up to 12 months. • Payment records: Stripe keeps payment data under its own policy. Magis keeps transaction and accounting records for seven years. • Backups: removed on a rolling basis within 90 days. We may keep particular records longer when required by law or reasonably needed for an active dispute, fraud investigation, security incident, or enforcement of our agreements. When that reason ends, we delete or deidentify the information. Deidentified or aggregated information that cannot reasonably identify you may be kept for lawful business purposes.
6. Your choices and deletion
You may ask to access, correct, export, or delete personal information associated with your account. Send a request from the email address linked to your account to support@magisfitness.com. We may need to verify your identity before acting on a request. When we honor an account-deletion request, we close the account and delete or deidentify eligible personal information according to the retention schedule above. Some information may remain temporarily in backups or be kept where the schedule, the law, or a legitimate legal need requires it. Deidentified or aggregated information that cannot reasonably identify you may remain. Deleting your account does not cancel a paid subscription; cancel it first. We respond to verified requests within 30 days, unless applicable law allows more time. Depending on where you live, you may have additional rights; we will honor rights required by applicable law.
7. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle and the size and complexity of our business. Our safeguards include: • Access controls. We limit access to personal information by account and role, and limit internal access according to least-privilege principles. • Encryption. We encrypt personal information in transit and encrypt production data and backups at rest. • Provider safeguards. We require service providers by contract to maintain appropriate confidentiality and security safeguards. • Security responsibility. The managing member of Magis is responsible for coordinating the information-security program. No security method is perfect, and we cannot guarantee absolute security. If we discover a breach affecting personal information, we will investigate and notify affected users without unreasonable delay, consistent with the New York SHIELD Act and other applicable law.
8. Children
The Service is intended only for people age 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close the account and delete the person’s personal information, subject only to any retention required by law. A parent or guardian who believes a person under 18 has provided information may contact us using the details below.
9. Changes to this Policy
We may update this Policy as our Service or legal obligations change. We will give advance notice of a material change through the Service, by email, or by another reasonable method before the change takes effect. We will not apply a material change retroactively to personal information already collected if the change would expand how we use or disclose that information, unless you affirmatively consent.
10. Contact
Questions, privacy requests, or concerns may be sent to: Magis Training LLC 418 Broadway, Ste N, Albany, NY 12207 support@magisfitness.com • 513-518-0831